TERMS & CONDITIONS

Last Updated: September 2, 2026

Welcome to TrustFares. These Terms & Conditions ("Terms," "Terms and Conditions," or "Terms of Use") govern your access to and use of the Trust Fares website, trustfares.com (the "Website" or "Site"), as well as the travel-related services, information, products, and assistance provided by Trust Fares through the Website or through our customer-service channels.

For purposes of these Terms, "TrustFares," "we," "us," and "our" refer to TrustFares and, where applicable, its affiliated companies, subsidiaries, parent companies, representatives, agents, contractors, and service providers. "You," "your," or "customer" refers to the individual accessing the Site or using our services.

These Terms apply to all use of the Site and to interactions with TrustFares by telephone, email, chat, SMS, voice message, or other available communication channels, including interactions relating to travel research, itinerary planning, airline reservations, ticket purchases, ticket changes, cancellations, refunds, and other pre- or post-ticketing services.

Please read these Terms carefully before using our Site or purchasing travel services through TrustFares. They contain important provisions concerning your responsibilities, payment authorization, airline policies, cancellations, refunds, limitations of liability, dispute resolution, arbitration, and governing law.

Our Privacy Policy, as applicable, forms an integral part of these Terms. By accessing or using the Site, requesting our services, or completing a reservation through TrustFares, you acknowledge that you have read, understood, and agreed to these Terms and the applicable Privacy Policy.

If you do not agree to these Terms, you should not use the Site, interact with our services, or purchase air travel through TrustFares.

By accepting these Terms, you expressly acknowledge and agree to the Mandatory Arbitration and Class Action Waiver provisions contained herein, to the extent permitted by applicable law.

1. ACCEPTANCE OF TERMS

Your access to and use of the Site and TrustFares services are conditioned upon your acceptance of these Terms. By browsing the Site, requesting information, communicating with a Trust Fares representative, submitting a reservation request, providing payment information, or completing a purchase, you acknowledge that you have had an opportunity to review these Terms and agree to be bound by them.

If you are using the Site or our services on behalf of another person, you represent that you have the authority to provide information and make decisions on that person's behalf.

If you do not agree with any provision of these Terms, you must discontinue use of the Site and refrain from making a reservation through TrustFares.

These Terms apply in addition to any specific fare rules, airline terms, ticket restrictions, promotional terms, payment conditions, or other conditions communicated to you during the booking process.

2. LICENSE TO USE THIS WEBSITE

TrustFares makes the Site available solely to assist customers with legitimate travel-related purposes, including:

researching travel options;
reviewing flight availability and itinerary information;
comparing available fares;
planning travel;
requesting or making travel reservations;
purchasing eligible travel services; and
obtaining pre- or post-travel customer assistance.

Your use of the Site is limited to these purposes.

You may not use the Site or any information obtained through the Site for any unlawful, fraudulent, abusive, commercial, competitive, or unauthorized purpose.

Except as expressly permitted by TrustFares in writing or by applicable law, you may not reproduce, copy, distribute, publish, modify, transmit, sell, resell, create derivative works from, or otherwise exploit any portion of the Site or its content.

3. GENERAL TRAVEL AGENCY NOTICE

TrustFares provides travel planning and reservation services in direct or indirect association with third-party airlines and other travel suppliers.

Unless expressly stated otherwise, TrustFares is not the operating airline or principal provider of air transportation. The airline or other applicable travel supplier remains responsible for the actual transportation service and for compliance with its applicable fare rules, carriage conditions, schedules, operational decisions, and other policies.

The total price displayed for a reservation may include, as applicable:

airline base fare;
fuel surcharges;
taxes;
airport charges;
government or regulatory charges;
airline-imposed fees;
service fees;
agency fees; and
other applicable charges.

When you authorize Trust Fares to make a reservation, you authorize Trust Fares and, where applicable, its affiliated companies or service providers to arrange the reservation or enter into the applicable transaction with the selected airline or travel supplier on your behalf for the total price disclosed to you.

Airline policies and fare rules may apply in addition to these Terms.

4. INFORMATION PROVIDED BY THIRD PARTIES

Travel information displayed on the Site may be obtained from third-party sources, including airlines, airports, hotels, resorts, travel suppliers, travel advisory services, and other providers.

We make reasonable efforts to present information accurately and in good faith. However, third-party information may change without notice and may not always be complete, accurate, current, or suitable for every customer's individual circumstances.

TrustFares does not guarantee the accuracy, completeness, availability, or suitability of third-party information. Customers should verify critical travel information, including flight schedules, baggage allowances, travel-document requirements, and entry requirements, with the applicable airline or official government authority before travel.

5. USE OF THE SITE AND CUSTOMER RESPONSIBILITIES

You are responsible for ensuring that all information you provide to TrustFares is accurate, complete, and current. This includes, without limitation:

passenger names;
dates of birth, where required;
travel dates;
origin and destination;
contact information;
email address;
billing information;
passport or travel-document information, where applicable;
frequent-flyer information; and
any other information necessary to process your reservation.

Passenger names should be provided exactly as required by the applicable airline and should correspond with the passenger's valid government-issued identification or travel document.

You are responsible for reviewing all information before completing a purchase. Once a reservation has been issued, corrections or changes may be restricted by the applicable airline and fare rules.

6. PASSENGER NAME CHANGES AND CORRECTIONS

Customers are responsible for ensuring that passenger names are accurate before completing a reservation. Name changes may not be permitted after ticket issuance. Any correction, if permitted, will be subject to the applicable airline's rules, ticket restrictions, availability, and applicable fees.

TrustFares cannot guarantee that an airline will approve a requested name correction or change.

Customers should carefully review their confirmation and ticket immediately after receiving them and report any apparent error promptly.

7. AIRFARES AND AVAILABILITY

Airfares and seat availability are dynamic and may change at any time based on airline inventory, demand, availability, market conditions, and other factors.

A fare displayed during an initial search is not necessarily guaranteed until the applicable booking has been completed and the fare has been successfully ticketed or otherwise confirmed.

If a fare changes during the booking or payment process, Trust Fares may notify you of the updated fare. Where your consent is required, the transaction will proceed only after you authorize the revised amount.

8. FARE CHANGES AND POST-PAYMENT PRICE PROTECTION

If an airfare changes while your reservation or payment is being processed, TrustFares may notify you of the applicable revised price. You may choose to accept or decline the revised price. Your card will be charged for the revised amount only after you authorize the applicable transaction, where such authorization is required.

Once a purchase has been successfully completed and the applicable payment has been accepted at the confirmed purchase price, Trust Fares will honor the purchase at that selected value even if the fare subsequently increases, subject to the terms and conditions of the applicable reservation.

9. PAYMENT

TrustFares accepts legitimate credit and debit cards issued by major financial institutions, subject to applicable payment-processor, airline, and transaction requirements.

A reservation is considered confirmed only after successful payment processing and generation of the applicable booking record or PNR, as applicable. Submission of payment information does not, by itself, guarantee that a ticket has been issued or that the reservation is confirmed.

If payment cannot be successfully processed for any reason, Trust Fares may notify you within 24 hours where reasonably possible.

You authorize TrustFares to process the applicable amount associated with your confirmed purchase using the payment method authorized by you.

10. MULTIPLE-CARD PAYMENTS

Where permitted, customers may have the option to pay for a ticket using more than one credit or debit card. A multiple-card payment is subject to an additional 4% fee on the total ticket cost, as applicable.

If a particular credit or debit card is not accepted by the airline, payment processor, or other applicable service provider, TrustFares may notify you by telephone or email.

11. CREDIT AND DEBIT CARD VERIFICATION

For security and fraud-prevention purposes, TrustFares may verify payment information with the applicable card issuer, payment processor, or other authorized service provider before confirming or issuing a ticket. You represent that you are authorized to use the payment method provided.

If you are using a card belonging to another person, you must have authorization from the cardholder to use that card for the transaction.

TrustFares may request additional verification or documentation when reasonably necessary to validate a transaction.

If payment information cannot be satisfactorily verified or if information provided does not match applicable verification records, TrustFares reserves the right to decline, cancel, or suspend a transaction or reservation, subject to applicable law. Where reasonably possible, TrustFares may attempt to notify you by telephone or email.

12. CREDIT OR DEBIT CARD DECLINES

If a credit or debit card payment is declined, the applicable transaction may fail or the reservation may not be completed. TrustFares may make reasonable efforts to notify you of a payment decline.

Because airline fares and inventory are dynamic, TrustFares does not guarantee that the same fare, itinerary, seat availability, or booking conditions will remain available if you attempt to complete the purchase again at a later time.

13. PAYMENT ACCEPTANCE AND MULTIPLE TRANSACTIONS

Depending on the payment method and processing system, a customer may see multiple transactions that together correspond to the total fare or applicable charges. Payment processing may involve third-party payment processors, acquiring banks, card networks, airlines, or other service providers.

If a payment attempt is unsuccessful, Trust Fares may notify you within 24 hours where reasonably possible. Processing times for certain non-credit/debit-card payment methods may be longer.

Airfares may change during payment processing. If the applicable fare changes, TrustFares may notify you and provide the option to accept or decline the updated fare before proceeding, where applicable.

14. LOWEST FARE GUARANTEE

TrustFares is committed to offering competitive fares and may provide a Lowest Fare Guarantee for eligible bookings.

If, within 24 hours of booking, you identify a lower publicly available fare on a U.S.-based online booking website for the same itinerary, you may contact Trust Fares customer service and provide documentation showing the lower fare. TrustFares will review the submitted information and validate the claim.

Any refund under the Lowest Fare Guarantee will be issued only if the claim satisfies the applicable requirements and is verified by TrustFares.

The lower fare must be comparable to the purchased itinerary and may be subject to applicable restrictions, availability, taxes, fees, and booking conditions.

15. PROMOTIONAL COUPONS AND DISCOUNT CODES

TrustFares may offer promotional coupons, discount codes, or special offers from time to time. Each promotion may be subject to additional terms displayed on the Site or communicated with the applicable offer.

Unless otherwise stated:

Promotional codes must be entered during the applicable booking or payment process.
Promotional codes must be used before their expiration date.
Promotional discounts are limited to the value of Trust Fares' applicable service fees.
Promotional codes are non-transferable.
Promotional codes may not be sold, exchanged, or bartered.
Promotional codes have no cash value.
A promotional code that is not entered or successfully applied before purchase cannot be applied retroactively.
If a promotional code is unavailable because of a technical issue, you may choose not to complete the purchase.
Promotional offers may be modified, suspended, or withdrawn at any time without notice.
Promotional codes generally may not be combined with other offers unless expressly stated otherwise.
TrustFares is not responsible for technical or system errors affecting promotional codes.
The final price displayed and accepted at the time of purchase is the amount billed or charged.
No additional promotional credit or discount will be applied after a purchase has been completed.

A transaction involving an incorrect promotional-code value caused by a technical or human error may be declined or corrected, even if a booking record or booking receipt has already been generated.

16. TICKET CONFIRMATION AND ISSUANCE

A booking request, payment submission, itinerary display, or booking record does not necessarily mean that an airline ticket has been issued.

Ticket issuance is subject to successful payment, airline confirmation, applicable fare conditions, and completion of the applicable reservation process.

Customers should not rely solely on a preliminary itinerary or booking request as proof of ticket issuance.

Where applicable, TrustFares will provide a confirmation, invoice, ticket, or other documentation following successful completion of the reservation. Customers should carefully review all documents immediately upon receipt.

17. 24-HOUR CANCELLATION POLICY

Where applicable, a customer may cancel an eligible reservation within 24 hours of booking without a cancellation penalty and receive a full refund.

The refund will generally be processed to the original form of payment. Refunds may take approximately 6-10 business days to appear on the customer's bank or credit-card statement. Actual processing times may vary depending on the financial institution, card issuer, payment processor, airline, and other applicable parties.

The 24-hour cancellation provision applies to eligible tickets where the scheduled flight departure is at least seven days from the date and time of booking, subject to applicable airline policies and regulatory requirements.

Not every booking or fare is necessarily eligible. Customers should confirm the applicable cancellation conditions at the time of purchase.

18. CANCELLATION AND EXCHANGE OF PURCHASED TICKETS

Most airline fares may be non-refundable. Cancellation, exchange, rebooking, and refund eligibility are determined by the applicable airline's fare rules and ticket conditions.

Depending on the fare and airline:

cancellation may not be permitted;
a cancellation fee may apply;
a change fee may apply;
fare differences may apply;
an airline credit may be issued instead of a cash refund; or
the ticket may have no remaining value.

Where an airline provides a credit for future travel, the credit remains subject to the airline's terms, validity period, restrictions, and conditions.

If a replacement ticket costs more than the original ticket, the applicable fare difference may be payable by the customer.

If the replacement ticket has a lower value, the remaining balance may be forfeited where permitted by the applicable airline's fare rules.

TrustFares does not control the airline's determination of refund amounts, credits, penalties, or eligibility.

19. REFUNDS

Where a refund is permitted, TrustFares may submit or process the refund request in accordance with the applicable airline's rules and the terms of the reservation.

The timing of a refund may depend on the airline, payment processor, card issuer, and financial institution.

A refund request submitted to an airline does not guarantee immediate payment or approval. Where the airline controls the refund decision, TrustFares cannot guarantee the airline's approval, processing time, or refund amount.

Refunds, where approved, will generally be returned to the original form of payment unless otherwise required or permitted by the applicable payment or airline rules.

20. TRAVEL INSURANCE

Travel insurance, when purchased, is provided by a third-party insurance provider and is subject to that provider's policy terms, exclusions, limitations, and claim procedures.

TrustFares does not determine whether an insurance claim is covered.

Following cancellation or another qualifying event, customers must contact the applicable insurer directly to submit a claim where appropriate. The insurer's contact information and applicable policy information may be included in the customer's travel documentation.

21. BAGGAGE POLICY AND FEES

Baggage allowances, restrictions, and fees vary by airline, itinerary, fare type, route, aircraft, and ticket conditions.

Depending on the fare, an airline may permit one or more checked or carry-on bags within specified size and weight limits. Additional baggage may be subject to separate fees.

Baggage information displayed during the booking process is intended as general guidance and may be subject to change. Customers should verify the latest baggage allowance, restrictions, and fees directly with the operating airline before departure.

TrustFares is not responsible for baggage policies established or changed by an airline.

22. SEATS, MEALS, FREQUENT-FLYER AND SPECIAL REQUESTS

TrustFares may assist customers with requests for:

seat assignments;
meals;
frequent-flyer information;
special assistance;
accessibility-related requests; and
other itinerary-related services.

Applicable service fees may apply and may be non-refundable.

TrustFares does not guarantee that an airline will approve, assign, provide, or maintain a requested service. Seat assignments and other ancillary services may be changed or cancelled by the airline.

Customers are encouraged to contact the operating airline directly to confirm the status of any special request before departure.

23. INFANT POLICY

For purposes of these Terms, a child under two years of age throughout the applicable flight journey is generally considered an infant, subject to the operating airline's policies.

One infant may generally travel with one accompanying adult without occupying a separate seat, subject to applicable airline requirements.

An infant does not automatically receive a separate seat. A separate seat requires the purchase of an applicable ticket and must comply with the airline's safety and seating requirements.

If an infant reaches the age of two during the journey, the applicable adult fare and a separate seat may be required, subject to the airline's rules.

If one adult is traveling with two infants, a separate ticket and seat may be required for the second infant.

Special Requirements for Very Young Infants

If an infant is less than seven days old at the time of travel, the airline may require medical clearance or a passenger medical form completed by a physician. Airlines may also impose additional restrictions concerning the age of the accompanying passenger, seating, documentation, and medical clearance. Because these requirements vary among airlines, customers should confirm the applicable requirements directly with the operating carrier before travel.

24. UNACCOMPANIED MINORS

Airlines establish their own rules concerning children traveling without an accompanying adult.

TrustFares does not independently determine an airline's minimum or maximum age requirements for unaccompanied-minor travel.

Some airlines may permit unaccompanied minors only on nonstop flights, while others may impose additional restrictions or prohibit such travel altogether.

Customers are responsible for confirming the applicable airline's:

age requirements;
documentation requirements;
permitted routes;
fees;
connection restrictions; and
unaccompanied-minor procedures.

25. PASSPORT, VISA AND TRAVEL DOCUMENT REQUIREMENTS

Customers are solely responsible for obtaining and maintaining all travel documents required for their journey. Depending on the itinerary, these may include:

a valid passport;
visa;
transit visa;
entry permit;
government identification;
vaccination or health documentation where legally required;
immigration documentation; and
other documents required by the destination or transit country.

Travel requirements may change without notice. Customers should consult the relevant embassy, consulate, immigration authority, government agency, or other official source for current requirements.

TrustFares does not guarantee that a customer will satisfy the entry, transit, immigration, or documentation requirements of any country.

To the extent permitted by applicable law, TrustFares is not responsible for denied boarding, denied entry, missed travel, delays, expenses, or other losses resulting from incomplete, expired, inaccurate, or insufficient travel documentation.

26. CHANGES TO FLIGHT TICKETS

Changes to purchased tickets are subject to the applicable airline's fare rules and policies.

Depending on the ticket, airline, route, and fare conditions, changes may be:

prohibited;
permitted with a fee;
permitted with a fare difference;
permitted only within a specified period; or
subject to airline approval and availability.

Name and route changes may not be permitted.

Where an airline provides flexibility for eligible tickets, Trust Fares may assist customers in submitting a change request.

TrustFares does not guarantee that a requested change will be approved by the airline.

27. SCHEDULE CHANGES

Airlines may change flight schedules for operational, weather-related, regulatory, aircraft, staffing, air-traffic, or other reasons.

TrustFares may receive schedule-change information from the applicable airline and may make reasonable efforts to notify affected customers using the contact information provided during booking. Notification may be provided by email, telephone, SMS, or another available communication method.

Customers remain responsible for monitoring their reservation and confirming the latest flight status with the operating airline.

28. SCHEDULE CHANGES BEFORE DEPARTURE

Where TrustFares becomes aware of a schedule change, we may attempt to notify the customer within a reasonable timeframe.

Certain schedule changes may qualify for rebooking, refund, waiver, or other remedies under the airline's applicable policies. However, not every schedule change qualifies for a refund or free change.

Some tickets may remain non-refundable or subject to their original fare restrictions even after a schedule change.

Customers should contact the airline or Trust Fares promptly when a schedule change affects their travel plans.

29. SERVICES PROVIDED FOR SCHEDULE CHANGES

When a significant schedule change occurs, TrustFares may assist the customer in contacting the airline and reviewing available options. Depending on the airline's rules, available options may include:

alternative flights;
rebooking;
cancellation;
refund requests; or
other remedies offered by the airline.

TrustFares will make reasonable efforts to assist customers; however, we cannot guarantee the availability or approval of a particular alternative flight, waiver, refund, or other remedy. In some circumstances, cancellation and refund may be the only available option.

30. FLIGHT CANCELLATIONS BY AIRLINES

If an airline cancels a flight, TrustFares may attempt to contact the airline, identify available alternative options, and assist the customer with an applicable refund or rebooking request.

The airline ultimately determines the available remedies under its applicable rules. TrustFares does not control airline inventory, operational decisions, flight cancellations, or rebooking availability.

Customers should also monitor their flight status directly with the airline, particularly on the date of travel.

31. FLIGHT DELAYS AND OPERATIONAL DISRUPTIONS

Flights may be delayed or disrupted because of circumstances including, but not limited to:

weather;
air-traffic restrictions;
mechanical issues;
aircraft availability;
staffing;
airport operations;
government restrictions;
security-related events;
airline operational decisions; and
other circumstances outside Trust Fares' reasonable control.

TrustFares does not operate the flights and cannot control an airline's operational decisions.

To the fullest extent permitted by applicable law, TrustFares shall not be responsible for losses, inconvenience, expenses, missed connections, emotional distress, or other consequences arising from flight delays or disruptions caused by an airline or other travel supplier.

32. CUSTOMER RESPONSIBILITIES BEFORE TRAVEL

Customers are responsible for monitoring their reservation and confirming flight status before departure.

As a general recommendation, customers should reconfirm domestic flights at least 24 hours before departure and flights to Hawaii and international destinations at least 72 hours before departure.

Customers should also:

arrive at the airport sufficiently early;
comply with airline check-in deadlines;
carry required travel documents;
comply with baggage requirements;
review any schedule changes;
confirm special-service requests; and
follow all applicable airline instructions.

Failure to remain informed of the status of your itinerary may result in missed flights, loss of ticket value, additional costs, or delays in arranging alternative travel.

33. EXTREME OR UNEXPECTED CIRCUMSTANCES

TrustFares recognizes that customers may occasionally face unexpected or exceptional circumstances that affect their ability to travel.

Where appropriate, including certain humanitarian circumstances or circumstances beyond a customer's reasonable control, TrustFares may contact the airline on the customer's behalf and request an applicable waiver, cancellation, refund, credit, or other remedy.

TrustFares will make reasonable efforts to assist with such requests. However, the decision to approve a waiver, refund, exception, or other remedy remains with the applicable airline or travel supplier. TrustFares does not guarantee that an airline will approve any particular request.

34. SAFE SHOPPING AND INFORMATION SECURITY

TrustFares is committed to maintaining commercially reasonable safeguards designed to protect personal and financial information. We use reasonable organizational, technical, and administrative measures appropriate to the nature of the information handled through our services.

Customers should also take reasonable precautions to protect their information. You should never provide payment credentials, passwords, verification codes, or other sensitive information to unauthorized persons claiming to represent TrustFares.

Telephone communications with our representatives may be recorded for quality assurance, training, security, compliance, and service-improvement purposes.

No electronic transmission or storage system can be guaranteed to be completely secure. If you believe that your interaction with TrustFares is no longer secure or that your information may have been compromised, please contact us promptly.

Customer Service: +1-800-253-4117
Email: [email protected]

35. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Trust Fares, its subsidiaries, affiliates, parent companies, officers, directors, managers, agents, contractors, employees, and service providers shall not be liable for losses or damages arising from circumstances beyond Trust Fares' reasonable control.

Without limiting the foregoing, TrustFares shall not be responsible for:

loss of or damage to property;
personal injury caused by a travel supplier;
defects, negligence, wrongful acts, omissions, or failures by an airline or other travel supplier;
airline delays or cancellations;
missed connections;
changes to airline schedules;
substitutions of aircraft or accommodations;
changes to fares or rates;
cancellation or double-booking by a travel supplier;
airline operational disruptions;
loss of enjoyment or inconvenience;
emotional or mental distress;
baggage-related issues caused by an airline;
denied boarding or denied entry resulting from travel-document requirements; or
other claims arising from transportation or travel services provided by third-party suppliers.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

36. AIRLINE AND TRAVEL-SUPPLIER RESPONSIBILITY

Airlines and other travel suppliers are independent third parties. They are responsible for the actual transportation or travel services they provide, including their schedules, aircraft, personnel, operational decisions, baggage handling, safety procedures, and applicable conditions of carriage.

TrustFares does not control the operations of third-party airlines or other travel suppliers. Where a claim concerns the actual operation or performance of an airline or travel supplier, the customer may be required to pursue the matter directly with that supplier.

37. WAIVER

By using the Site or our services, and to the extent permitted by applicable law, you agree not to hold TrustFares or its subsidiaries, affiliates, parent companies, officers, directors, managers, agents, contractors, employees, or service providers responsible for matters outside their reasonable control, including those arising from third-party travel suppliers.

This waiver does not apply to liability that cannot legally be waived or excluded under applicable law.

38. DISPUTE RESOLUTION

TrustFares encourages customers to contact us first so that we may have an opportunity to review and resolve any complaint or concern. Customers may submit a grievance through:

Telephone: +1-800-253-4117
Email: [email protected]

We will make reasonable efforts to review the matter and provide an appropriate response. If a customer considers the matter unresolved or the proposed resolution unsatisfactory, the customer may pursue available remedies in accordance with the dispute-resolution and arbitration provisions contained in these Terms.

39. MANDATORY ARBITRATION

To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or services provided by Trust Fares shall be resolved through binding arbitration rather than through a court proceeding, except where applicable law provides otherwise.

Before initiating arbitration, the customer must first provide TrustFares with written notice of the dispute and allow TrustFares a reasonable opportunity to resolve the matter. The original Terms provide for a 60-day period following the customer's initial complaint or appeal before arbitration may be pursued.

The arbitration provisions of these Terms are subject to applicable law and any procedural requirements of the applicable arbitration forum.

40. CLASS ACTION WAIVER

To the fullest extent permitted by applicable law, disputes subject to mandatory arbitration shall be resolved on an individual basis. You agree that you will not participate in a class action, collective action, consolidated action, or representative proceeding against TrustFares concerning a dispute that is subject to the arbitration provision.

Nothing in this section is intended to waive any right that cannot legally be waived.

41. GOVERNING LAW

These Terms & Conditions and any claims arising from or relating to these Terms, their interpretation, execution, or performance shall be governed by and construed in accordance with the laws of the State of Ohio, USA, without regard to conflict-of-law principles.

To the extent that a dispute is permitted to proceed in court rather than arbitration, and unless otherwise required by applicable law, the parties agree that the applicable proceedings shall be brought in a court located in Ohio.

42. CLAIM FILING

Any claim or dispute must be submitted in accordance with the applicable dispute-resolution procedures contained in these Terms. Customers should first contact TrustFares and provide sufficient information for the company to identify and investigate the matter.

Nothing in these Terms is intended to eliminate any right or remedy that cannot legally be waived.

43. PROHIBITED ACTIVITIES

You may not use the Site or TrustFares services for any unlawful, fraudulent, abusive, unauthorized, or prohibited purpose. Prohibited activities include, without limitation:

Using the Site for unauthorized commercial purposes.
Accessing, monitoring, copying, collecting, or extracting Site content or information through robots, spiders, crawlers, scraping tools, automated systems, or unauthorized manual processes.
Violating any robot-exclusion instructions or other access-control mechanisms implemented by the Site.
Circumventing or attempting to circumvent security measures designed to prevent or restrict access.
Reproducing, modifying, distributing, transmitting, publishing, transferring, selling, or reselling Site content or services without authorization.
Creating duplicate copies or derivative works from Site content without permission.
Using software, devices, scripts, or routines that interfere with the normal operation of the Site.
Imposing or attempting to impose an unreasonable load on TrustFares' systems or infrastructure.
Falsifying the origin or source of information transmitted through the Site.
Uploading viruses, malware, trojans, worms, logic bombs, or other harmful material.
Attempting to gain unauthorized access to the Site, servers, databases, systems, or networks.
Attempting to conduct or facilitate a denial-of-service or distributed denial-of-service attack.
Engaging in fraudulent transactions or unauthorized use of payment information.
Using the Site in violation of applicable law or regulation.
Engaging in conduct that interferes with the rights, security, or legitimate use of the Site by others.

TrustFares reserves the right to suspend, restrict, or terminate access to the Site or services where we reasonably believe that a customer has violated these Terms or misused the Site.

44. FRAUD PREVENTION AND TRANSACTION REVIEW

TrustFares may take reasonable measures to identify and prevent fraudulent, unauthorized, or suspicious transactions. Where appropriate, we may request additional verification before confirming or issuing a reservation.

We reserve the right to decline, cancel, or place a transaction on hold where payment information, passenger information, booking information, or other circumstances cannot be adequately verified.

Such measures are intended to protect customers, cardholders, TrustFares, airlines, payment processors, and other parties involved in the transaction.

45. INTELLECTUAL PROPERTY

The Site and its content, including but not limited to:

logos;
trademarks;
designs;
text;
graphics;
photographs and illustrations;
information;
data;
software;
audio files;
videos;
page layouts; and
other materials

are owned by, licensed to, or otherwise used by TrustFares and are protected by applicable intellectual-property laws.

Except as expressly permitted by law or by TrustFares in writing, no portion of the Site may be reproduced, distributed, modified, republished, transmitted, sold, or commercially exploited.

46. PRIVACY

Your use of the Site and TrustFares services may involve the collection and processing of personal information. Our handling of personal information is governed by our applicable Privacy Policy.

By using the Site, you acknowledge that you have had an opportunity to review the Privacy Policy and understand that it forms part of the terms governing your use of TrustFares services.

47. ELECTRONIC COMMUNICATIONS

When you communicate with Trust Fares electronically, including through email, chat, SMS, or other electronic channels, you consent to receiving communications electronically where permitted by law.

Electronic communications may include:

booking confirmations;
payment notifications;
schedule-change notices;
service-related communications;
refund updates;
customer-service responses; and
other communications relating to your transaction or requested services.

Customers are responsible for providing an accurate and accessible email address and telephone number.

48. CUSTOMER COMMUNICATIONS AND RECORDS

TrustFares may retain records of communications, booking information, payment-related information, and customer-service interactions in accordance with applicable laws, our policies, and legitimate business requirements.

Telephone calls with Trust Fares representatives may be recorded for quality assurance, training, security, compliance, and service-improvement purposes.

49. THIRD-PARTY LINKS AND SERVICES

The Site may contain links, references, or information relating to third-party websites, airlines, travel suppliers, payment providers, insurance providers, or other services. Third-party services are governed by their own terms and policies.

TrustFares does not control and is not responsible for the content, availability, security, policies, or practices of third-party websites or services. Customers should review the applicable third-party terms before using such services.

50. NO GUARANTEE OF CONTINUOUS AVAILABILITY

TrustFares does not guarantee that the Site or any particular feature, service, fare, itinerary, or travel information will always be available. The Site may occasionally be unavailable because of maintenance, technical problems, system failures, third-party services, network interruptions, or other circumstances.

TrustFares reserves the right to modify, suspend, discontinue, or restrict portions of the Site or services where reasonably necessary.

51. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

If the provision cannot be made enforceable, it shall be severed from these Terms without affecting the validity or enforceability of the remaining provisions.

52. NO WAIVER

Failure by Trust Fares to enforce any provision of these Terms does not constitute a waiver of that provision or of TrustFares' right to enforce it in the future.

Any waiver must be expressly provided by TrustFares and shall apply only to the specific circumstance for which it is granted.

53. ENTIRE AGREEMENT

These Terms, together with the applicable Privacy Policy, booking conditions, fare rules, promotional terms, and other terms expressly incorporated into your transaction, constitute the agreement governing your use of the Site and TrustFares services, except where otherwise required by applicable law.

54. CHANGES TO THESE TERMS

TrustFares reserves the right to revise, update, or modify these Terms & Conditions at any time. Updated Terms become effective when posted on the Site unless otherwise stated.

Your continued use of the Site or TrustFares services following the posting of revised Terms constitutes your acceptance of the updated Terms, to the extent permitted by applicable law. We encourage customers to review these Terms periodically to remain informed of any changes.

55. CUSTOMER SUPPORT AND CONTACT INFORMATION

If you have questions, concerns, complaints, or requests regarding these Terms or a Trust Fares transaction, please contact our customer-service team.

TrustFares Customer Service

Toll-Free: +1-800-253-4117

Email: [email protected]

We encourage customers to provide their booking reference, transaction information, and a clear description of the issue when contacting us so that we can review the matter efficiently.

56. LAST UPDATED