FREQUENTLY ASKED QUESTIONS (FAQs)

You can search for available flights by entering your departure city or airport, destination, travel dates, and the number of passengers.

Once you find an itinerary that meets your requirements, review the flight details, passenger information, fare conditions, baggage allowance, and total price before proceeding with the booking.

After payment and successful ticket issuance, you will receive your booking and ticket information by email.

Please carefully review all information immediately after receiving your confirmation, particularly passenger names, travel dates, airports, and flight details.

Advance booking availability depends on the airline and route. Many airlines generally make their schedules available several months in advance, with many major carriers opening inventory approximately 331 days before departure.

The exact booking window can vary by carrier and may change depending on the route or seasonal schedule.

If your preferred travel date is not yet available, contact our travel specialists for assistance.

Airline fares are dynamic and can change based on availability, demand, fare inventory, schedule changes, and other airline-controlled factors.

The price displayed during a search is not necessarily guaranteed until the reservation is successfully processed and the applicable fare has been confirmed and ticketed.

If a previously displayed fare is no longer available, the system may present another available fare before payment or ticket issuance.

The applicable total price will be displayed during the booking process before you complete your purchase.

Depending on the itinerary, certain optional services—such as checked baggage, seat selection, meals, or other ancillary services—may be charged separately.

Always review the final price and included services before submitting your payment. U.S. air travel pricing rules require advertised airfare to include applicable taxes and mandatory carrier-imposed charges in the displayed fare.

Yes, subject to availability and the airline's fare rules.

However, international one-way fares can sometimes be priced differently from round-trip fares. Visa, immigration, and destination-country entry requirements may also differ depending on whether you hold a return or onward ticket.

Before booking an international one-way itinerary, make sure you meet the entry and onward-travel requirements applicable to your destination.

Yes, where the itinerary and available fare products support multi-city travel.

A multi-city itinerary allows you to travel between several destinations without necessarily returning to your original departure city between each segment.

Because multi-city fares can have complex fare rules, baggage conditions, and change restrictions, review the complete itinerary carefully before purchasing.

A booking is not necessarily the same as a ticket being issued.

After completing your purchase, you should receive confirmation containing relevant reservation information. Where applicable, your confirmation will include your airline confirmation/reference number and electronic ticket information.

We recommend checking that your reservation reflects the correct passenger names, dates, airports, and flights.

A reservation represents a booking record for your itinerary.

An issued ticket means that the applicable electronic ticket has been successfully issued by the ticketing system.

A reservation or booking reference alone should not always be interpreted as proof that a ticket has been issued. If you are unsure whether your ticket has been issued, contact TrustFares and provide your booking information.

First, check your spam, junk, promotions, and other email folders.

If you still cannot locate your confirmation, contact TrustFares as soon as possible. Please provide the email address used during booking and any available booking or payment information so we can locate your reservation.

Do not make another purchase solely because you have not received an email until your original booking status has been verified.

Immediately review:

  • Passenger names;
  • Travel dates;
  • Departure and arrival airports;
  • Flight numbers;
  • Departure and arrival times;
  • Connection points;
  • Number of passengers;
  • Cabin class;
  • Baggage allowance;
  • Airline confirmation/reference number; and
  • Electronic ticket details.

Errors should be reported as soon as possible. Name corrections and other changes are subject to the applicable airline and fare rules.

Flight changes may be possible depending on the airline, fare type, ticket conditions, and availability.

Changes may involve:

  • Airline change penalties;
  • Fare differences;
  • Taxes or additional charges;
  • TrustFares service fees; or
  • Other applicable charges.

Some tickets may be restricted or non-changeable.

Before requesting a change, we recommend contacting TrustFares so our travel specialists can review the applicable fare rules.

Cancellation depends on the airline's fare rules and the terms applicable to your ticket.

Some fares may be refundable, while others may be non-refundable or subject to cancellation penalties.

If you request a cancellation, TrustFares will review the applicable ticket conditions and advise you of the available options, including any applicable penalties, fees, or refundable amounts.

Refund processing times vary depending on the airline, payment method, ticket type, and reason for the refund.

Once an eligible refund has been approved and processed, the time required for the funds to appear in the original form of payment may depend on the airline, financial institution, and payment processor.

TrustFares cannot guarantee a specific posting date controlled by a third-party financial institution.

If an airline cancels or materially changes a flight, the options available to you depend on the airline's policy, applicable regulations, ticket conditions, and the circumstances of the disruption.

Depending on the situation, available options may include:

  • Rebooking on an alternative flight;
  • Accepting a schedule change;
  • Receiving an eligible refund; or
  • Other remedies offered by the airline.

If you booked through TrustFares, contact us as soon as possible so we can assist with the options available under the applicable airline rules.

If you miss your scheduled flight, contact TrustFares or the airline as soon as possible.

Your options depend on the airline's fare rules and the circumstances of the missed flight.

In some cases, failing to appear for a flight without notifying the airline may cause the remaining segments of the itinerary to be cancelled under the airline's no-show policy.

Never assume that the return or onward portion of your itinerary will remain active after missing an earlier segment.

Baggage allowance depends on the airline, route, fare type, cabin class, frequent-flyer status, and other factors.

Your itinerary or fare information should indicate the applicable baggage allowance where available.

Baggage policies can differ between airlines, particularly on itineraries involving multiple carriers. Review the baggage information associated with your specific itinerary before travel.

In many cases, yes. Additional baggage may be purchased through the airline or, where supported, through TrustFares.

Additional baggage fees are determined by the airline and can vary according to route, weight, number of bags, fare type, and when the baggage is purchased.

If your itinerary includes multiple airlines, baggage rules may differ between segments. Check the applicable allowance before purchasing additional baggage.

Seat selection availability depends on the airline, aircraft, fare type, route, and booking conditions.

Some airlines allow passengers to select seats during or after booking, while others may assign seats automatically.

Seat selection may be complimentary or may require an additional fee.

A seat selection request does not necessarily guarantee that the same seat will remain available if the airline subsequently changes the aircraft or schedule.

Not necessarily.

Although airlines may offer seating options for passengers traveling together, seating assignments are controlled by the airline and depend on availability, fare type, aircraft configuration, and applicable seating policies.

If sitting together is important, we recommend selecting seats as early as possible where the airline permits advance seat selection.

Nonstop flight: Travels from the origin to the destination without an intermediate stop.

Direct flight: Generally operates under one flight number but may include an intermediate stop.

Connecting flight: Requires passengers to change flights, generally involving separate flight numbers and an intermediate airport.

Always review the number of stops, flight numbers, airports, and connection times before booking.

A codeshare flight is marketed by one airline but operated by another airline.

Your ticket may therefore display the flight number of one airline while the actual aircraft and onboard operation are provided by another carrier.

The operating carrier is normally identified during the booking process and in your travel documents.

Possibly.

Some airports require passengers to move between terminals when connecting between flights. This may involve airport transportation, security screening, immigration procedures, or additional walking time.

Terminal information can change, so always check the latest information with the airport or operating airline before departure.

Connection times are based on the applicable itinerary and airport requirements, but passengers should consider the time needed for:

  • Disembarking;
  • Walking between gates;
  • Security screening;
  • Immigration or customs;
  • Terminal transfers; and
  • Boarding the next flight.

If your itinerary is issued as a valid connecting itinerary, the applicable booking system has generally considered the relevant connection requirements at the time of booking. However, passengers should still review the itinerary carefully and follow the airline's instructions.

A self-transfer generally means that the passenger is responsible for moving from one independently booked flight to another.

Depending on the itinerary, this may require collecting baggage, checking in again, changing airports or terminals, and meeting immigration or visa requirements.

Self-transfer arrangements can carry greater connection risk because the separate tickets may not provide the same protections as a single-ticket itinerary.

Always verify the terms of each ticket before purchasing a self-transfer itinerary.

Yes. Infants can generally be included in eligible reservations, subject to airline rules.

An infant is generally under 2 years old, although airline policies may vary.

The infant may travel without a separate seat in accordance with the airline's infant policy, and an applicable infant fare, taxes, fees, or other charges may apply.

The infant must normally be included in the reservation even when no separate seat is purchased.

Depending on the airline, an infant may be permitted to occupy a separately purchased seat.

The airline may require an approved child restraint system and may apply specific age, seating, and safety requirements.

Contact TrustFares before booking if you want an infant to travel in a separate seat.

Some airlines offer Unaccompanied Minor (UMNR) services, while others have age restrictions or do not permit children traveling alone on certain routes or itineraries.

Requirements may include special forms, identification, additional fees, specific flight restrictions, and designated pickup and drop-off procedures.

Because policies differ significantly between airlines, contact TrustFares before booking travel for a child who will be traveling without an accompanying adult.

International travelers may need:

  • A valid passport;
  • Visa or electronic travel authorization;
  • Transit visa, where applicable;
  • Proof of onward or return travel;
  • Required health or vaccination documentation; and
  • Other documents required by the destination or transit country.

Requirements depend on your nationality, destination, transit points, length of stay, and purpose of travel.

TrustFares can provide booking assistance, but passengers are ultimately responsible for ensuring that they have the required documents and meet all applicable entry requirements.

IATA provides traveler resources for checking passport, visa, and health-related requirements.

Passengers are responsible for ensuring that their travel documents meet the requirements of every country included in their itinerary.

If your passport, visa, electronic authorization, or other required documentation is invalid or insufficient, the airline or immigration authorities may refuse boarding or entry.

We strongly recommend verifying all documentation requirements well before departure.

Possibly.

Transit visa requirements depend on your nationality, the transit country, airport, itinerary, length of transit, whether you remain airside, and other factors.

Even when you do not plan to leave the airport, a transit visa may be required in certain circumstances.

Always verify transit requirements before booking and again before departure.

Yes, depending on the airline and group size.

Large groups may require a dedicated group reservation rather than individual online bookings.

Group bookings can have different deposit requirements, payment deadlines, fare rules, name-submission deadlines, and cancellation conditions.

Contact TrustFares if you are traveling as a group so we can determine the appropriate booking option.

Yes. Special assistance may be available for passengers requiring mobility assistance, wheelchair services, medical assistance, visual or hearing assistance, or other approved services.

Requirements and advance-notice periods vary by airline and airport.

Please notify TrustFares as early as possible so the appropriate request can be communicated to the airline.

Yes. If you need assistance with an existing reservation, please contact our customer support team and provide your TrustFares booking reference and relevant passenger information.

Having your booking reference available allows our team to locate your reservation more efficiently.

Contact TrustFares immediately.

Airline policies regarding name corrections vary. Minor corrections may sometimes be permitted, while a complete name change or transfer of a ticket to another passenger is generally subject to strict airline restrictions.

Do not wait until the day of departure to report a name discrepancy.

Most airline tickets are non-transferable.

Whether any correction or change is permitted depends on the airline, fare rules, and applicable regulations.

A ticket issued in one passenger's name generally cannot simply be transferred to another traveler.

Airlines may modify flight schedules, departure times, aircraft, or other itinerary details after a ticket has been issued.

If an airline communicates a schedule change to TrustFares, we will assist with the options available under the applicable airline policy.

We recommend providing a current email address and phone number when booking so important travel updates can be communicated to you.

Reviewing your ticket immediately helps identify potential errors while there is still time to address them.

Check your:

  • Name;
  • Date of birth, where applicable;
  • Travel dates;
  • Airports;
  • Flight numbers;
  • Departure times;
  • Connections;
  • Cabin class; and
  • Baggage allowance.

If anything appears incorrect, contact TrustFares promptly.

The airline shown as the Operating Carrier is responsible for operating the aircraft.

On a codeshare itinerary, the airline whose flight number appears on your ticket may be different from the airline actually operating the flight.

The operating carrier should be identified during the booking process and in your travel documentation.

Some itineraries contain multiple airlines under an interline or codeshare arrangement.

In such cases, baggage allowances, seat policies, check-in procedures, and other conditions can vary between carriers.

Review the complete itinerary carefully and follow the instructions provided by the operating airline.

For itineraries involving multiple carriers, baggage rules can require particular attention.

We recommend completing a final review of your trip before departure.

Confirm:

  • Flight date and departure time;
  • Departure airport and terminal;
  • Check-in requirements;
  • Passport and visa validity;
  • Transit requirements;
  • Baggage allowance;
  • Seat assignment, if applicable;
  • Airline confirmation number; and
  • Any recent airline schedule changes.

Arrive at the airport with sufficient time to complete check-in, security, immigration, and boarding procedures.

Airline schedules and airport procedures can change, so always follow the latest instructions provided by your operating carrier.

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