Effective Date: September 2, 2026
Last Updated: September 2, 2026

At TrustFares, we understand that travel plans may change unexpectedly. Our goal is to make the cancellation and refund process as clear, transparent, and straightforward as possible.

Because TrustFares acts as a travel agency and facilitates reservations and ticketing on behalf of airlines and other travel suppliers, cancellation and refund eligibility is generally determined by the airline's fare rules, ticket conditions, supplier policies, and applicable laws and regulations.

This Cancellation & Refund Policy explains the general procedures and conditions that apply when requesting cancellation, refund, credit, or other applicable remedies for a reservation booked through TrustFares.

1. GENERAL CANCELLATION & REFUND TERMS

Every airline ticket is issued subject to the fare rules and conditions applicable to that specific ticket.

Depending on the fare purchased, a ticket may be:

• Fully refundable;
• Refundable subject to a cancellation fee;
• Partially refundable;
• Eligible for an airline credit or travel voucher;
• Non-refundable; or
• Subject to special conditions imposed by the airline or travel supplier.

The refundability of a ticket cannot be determined solely by the amount paid or by the fact that a cancellation request has been submitted.

TrustFares will review the applicable fare rules and supplier conditions before confirming whether a refund, credit, waiver, or other remedy may be available.

Where applicable, refunds are processed only after the relevant airline or supplier authorizes the refund.

2. NON-REFUNDABLE TICKETS

Many airline tickets offered through TrustFares are non-refundable.

A non-refundable ticket generally does not qualify for a cash refund when the customer voluntarily cancels the reservation. However, depending on the applicable airline rules, the ticket may qualify for:

• A future travel credit;
• Rebooking;
• A partial refund;
• A refund of certain eligible taxes or fees; or
• An exception or waiver under specific circumstances.

Any such option is subject to the airline's applicable rules and approval.

Where an airline provides a refund exception because of a qualifying circumstance, TrustFares may assist the customer in submitting the applicable request and documentation.

3. TICKET RESTRICTIONS AND NON-TRANSFERABILITY

Unless specifically permitted by the airline or fare conditions, airline tickets are non-transferable and non-assignable.

A ticket generally cannot be transferred to another individual simply because the original passenger is unable or unwilling to travel.

Name corrections, name changes, passenger substitutions, and other ticket modifications are subject to the applicable airline rules and may involve additional charges.

4. HOW TO SUBMIT A CANCELLATION REQUEST

To request cancellation of a reservation booked through TrustFares, customers should contact our customer support team by telephone.

Customer Support: +1-800-253-4117

When contacting TrustFares, customers may be asked to provide:

• TrustFares booking number;
• Passenger name;
• Airline confirmation number;
• Flight details;
• Reason for cancellation, where relevant; and
• Any supporting documentation required by the airline or supplier.

A cancellation request is considered received when it has been successfully communicated to and acknowledged by a TrustFares representative.

Customers should not assume that submitting a request automatically cancels the airline reservation.

5. CANCELLATION REQUESTS CLOSE TO DEPARTURE

Cancellation requests should be submitted as early as possible.

Unless otherwise provided by the applicable airline fare rules, waiver, or applicable law, TrustFares may not be able to process a voluntary cancellation request received within 6 hours of the scheduled departure time.

Once a flight has departed, or when a passenger fails to travel without completing the required cancellation or modification process, the reservation may be treated as a No-Show and may become subject to additional airline restrictions.

Customers are responsible for contacting TrustFares before departure if they no longer intend to travel.

6. CANCELLATION REQUEST DOES NOT GUARANTEE A REFUND

Submitting a cancellation request does not by itself create an entitlement to a refund.

TrustFares must determine the applicable fare conditions and, where required, obtain authorization from the airline or travel supplier.

An acknowledgment from a TrustFares representative that a cancellation or refund request has been received should not be interpreted as confirmation that:

• The ticket is refundable;
• A specific refund amount has been approved;
• The airline has authorized the refund; or
• The refund has already been issued.

A refund is considered approved only when the applicable refund conditions have been verified and the airline or supplier has authorized the applicable transaction.

7. AIRLINE APPROVAL AND REFUND AUTHORIZATION

For many reservations, TrustFares is required to obtain approval from the airline or applicable ticketing supplier before processing a refund.

The airline or supplier may determine:

• Whether the ticket qualifies for a refund;
• The amount eligible for refund;
• Applicable cancellation or administrative penalties;
• Whether taxes and fees are refundable;
• Whether a travel credit is available instead of a refund;
• Whether supporting documentation is required; and
• Any applicable deadline for submitting the request.

TrustFares cannot independently override an airline's fare rules or authorize a refund that the airline or supplier has not approved.

8. CANCELLATION FEES AND SERVICE FEES

Where permitted under the applicable fare and booking conditions, an airline or supplier may charge a cancellation or administrative fee.

In addition, TrustFares may charge an applicable agency service fee for services performed in connection with a reservation, including booking, ticketing, cancellation processing, refund assistance, itinerary changes, or other travel-related services.

Unless otherwise required by applicable law or expressly stated in writing, TrustFares service fees for services already performed are generally non-refundable.

Any applicable fees will be disclosed or applied in accordance with the terms governing the relevant booking.

9. REFUND CALCULATION

The final refund amount, if any, may be calculated after considering:

• Original ticket price;
• Airline cancellation penalties;
• Fare restrictions;
• Supplier fees;
• TrustFares service fees, where applicable;
• Non-refundable taxes or charges;
• Used portions of the itinerary;
• Airline-approved waivers or exceptions;
• Applicable credits or vouchers; and
• Other applicable booking conditions.

Accordingly, the amount originally paid by a customer should not be assumed to be the amount eligible for refund.

TrustFares will communicate the applicable refund amount or calculation once the relevant information has been confirmed.

10. REFUND PROCESSING TIME

Once an eligible refund has been approved and processed, the time required for the funds to appear in the customer's account may vary.

In certain cases, airline or supplier refund processing may take 60–90 days or longer, depending on the airline, payment processor, financial institution, ticketing system, and circumstances surrounding the refund.

TrustFares does not control the processing timelines of airlines, banks, credit card companies, or other financial institutions.

A delay by an airline, supplier, payment processor, or financial institution does not necessarily indicate that the refund request has been rejected.

11. REFUNDS TO THE ORIGINAL FORM OF PAYMENT

Where a refund is approved, it will generally be returned to the original form of payment used for the transaction, subject to applicable airline, payment processor, and legal requirements.

TrustFares generally cannot redirect an approved refund to a different card, bank account, or individual at the customer's request where such redirection is prohibited by the applicable payment or airline rules.

Processing times after TrustFares initiates a refund may vary by financial institution.

12. CUSTOMER COOPERATION AND DOCUMENTATION

Certain cancellation or refund requests may require additional information or documentation.

Examples may include documentation relating to:

• Medical circumstances;
• Bereavement;
• Military orders;
• Government restrictions;
• Natural disasters;
• Airline-approved exceptional circumstances; or
• Other circumstances for which an airline may offer a waiver.

Customers are responsible for providing accurate and complete documentation within the timeframe requested.

Failure to provide required information may result in delays, denial of the request, or loss of an available waiver or refund opportunity.

Providing documentation does not guarantee that the airline will approve the requested exception.

13. NO-SHOW POLICY

A No-Show generally occurs when a passenger does not travel on a scheduled flight and does not cancel or modify the reservation within the timeframe permitted by the applicable fare rules.

No-show consequences may include:

• Loss of the ticket value;
• Forfeiture of certain segments;
• Cancellation of remaining itinerary segments;
• Additional rebooking fees;
• Loss of travel credit; or
• Loss of refund eligibility.

Because no-show policies vary by airline and fare type, the applicable ticket conditions will govern.

Customers who know they will not be traveling should contact TrustFares as soon as possible and, whenever possible, before the scheduled departure time.

14. DELAYS, MISSED CONNECTIONS, AND TRAVEL DISRUPTIONS

Airline delays, missed connections, operational disruptions, weather events, airport restrictions, and other travel interruptions may be governed by the airline's disruption and passenger-protection policies.

TrustFares may assist customers in communicating with the airline and reviewing available options.

However, TrustFares does not control:

• Airline flight operations;
• Aircraft availability;
• Crew scheduling;
• Airport operations;
• Weather conditions;
• Air traffic control;
• Security restrictions; or
• Other operational circumstances affecting a flight.

Any refund, rebooking, accommodation, compensation, or other remedy will be determined in accordance with the airline's applicable policies and applicable law.

15. AIRLINE SCHEDULE CHANGES

Airlines may modify flight schedules after a reservation has been ticketed.

Schedule changes may include:

• Changes to departure or arrival times;
• Flight number changes;
• Changes in aircraft;
• Routing changes;
• Airport or terminal changes;
• Date changes;
• Flight consolidations; or
• Flight cancellations.

Airlines generally attempt to notify passengers of significant schedule changes, but the timing and method of notification may vary.

Customers should ensure that the contact information associated with their reservation is accurate and should regularly monitor their itinerary, particularly as the departure date approaches.

Where an airline provides eligible options following a significant schedule change, TrustFares may assist the customer in reviewing those options.

16. AIRLINE-INITIATED FLIGHT CANCELLATIONS

If an airline cancels a flight, the available options may differ from those applicable to a voluntary customer cancellation.

Depending on the circumstances and applicable airline rules, customers may be offered options such as:

• Rebooking on another flight;
• Future travel credit;
• Refund of eligible amounts;
• Alternative transportation; or
• Other remedies available under the airline's policies or applicable law.

TrustFares will assist customers in reviewing available options where the reservation is eligible for agency assistance.

The airline remains responsible for determining the operational reason for the cancellation and the remedies available under its applicable policies.

17. EVENTS BEYOND THE CONTROL OF TRUSTFARES

Flights and travel arrangements may be affected by circumstances outside the control of TrustFares, including but not limited to:

• Severe weather;
• Natural disasters;
• Public health emergencies;
• Government restrictions;
• Civil unrest;
• Security events;
• Airport closures;
• Air traffic restrictions;
• Labor disputes or strikes;
• Operational disruptions;
• Fuel-related operational decisions;
• Airline financial difficulties;
• Airline insolvency or bankruptcy; and
• Other extraordinary or unforeseen circumstances.

In such circumstances, TrustFares will make reasonable efforts to assist customers in accordance with the options made available by the airline or applicable supplier.

TrustFares is not responsible for airline operational decisions or for remedies that are not provided or authorized by the applicable carrier or supplier, except to the extent otherwise required by applicable law.

18. OVERBOOKING AND DENIED BOARDING

Airlines may sometimes accept more reservations than the number of available seats.

If a passenger is affected by overbooking or denied boarding, any applicable rebooking, refund, compensation, or other remedy will be determined by the airline and applicable law.

TrustFares may assist with communication and documentation where appropriate but does not control the airline's boarding decisions.

19. STRIKES AND LABOR DISRUPTIONS

Airline or airport strikes and other labor disruptions may result in flight cancellations, delays, schedule changes, or other travel interruptions.

The availability of refunds, rebooking, credits, waivers, or other remedies depends on the airline's applicable policy and any legal requirements governing the affected itinerary.

TrustFares will assist customers in identifying available options when such options are made available by the airline or supplier.

20. SPECIAL CIRCUMSTANCES AND EXCEPTIONS

Airlines may, at their discretion or where required by applicable rules, provide special cancellation or refund consideration for certain circumstances.

Potential examples may include:

• Serious illness;
• Death or bereavement;
• Military deployment or orders;
• Government restrictions;
• Natural disasters; or
• Other circumstances recognized under the applicable airline policy.

Special consideration is not automatic.

The airline may require specific documentation and retains the authority to determine whether an exception applies.

TrustFares may submit or facilitate an exception request but cannot guarantee approval.

21. SENIOR CITIZENS, MILITARY PERSONNEL, AND PASSENGERS WITH SPECIAL CIRCUMSTANCES

TrustFares understands that certain passengers may require additional consideration when unexpected circumstances affect their ability to travel.

Where an airline offers special accommodations, waivers, or exceptions for senior citizens, military personnel, passengers with disabilities, or other qualifying circumstances, TrustFares may assist with the applicable request.

Eligibility, documentation requirements, and final approval remain subject to the airline's policies and applicable law.

22. PARTIALLY USED TICKETS

Tickets that have been partially used may be subject to different refund conditions from completely unused tickets.

Once a portion of an itinerary has been flown, the remaining value may be calculated according to the airline's fare rules.

In some cases, partially used tickets may have little or no refundable value.

TrustFares will review the applicable ticket conditions when determining whether any remaining value may be available.

23. TRAVEL CREDITS AND VOUCHERS

Where an airline does not authorize a cash refund but provides a travel credit or voucher, the credit will generally be subject to the airline's terms, including:

• Expiration date;
• Passenger restrictions;
• Transferability restrictions;
• Applicable routes;
• Booking deadlines;
• Travel deadlines; and
• Other conditions imposed by the airline.

TrustFares is not responsible for the expiration or modification of an airline-issued credit after it has been provided to the customer, except where otherwise required by applicable law.

24. RESERVATIONS WITH MULTIPLE PASSENGERS

For reservations containing multiple passengers, cancellation and refund eligibility may differ by passenger depending on the ticket issued, fare conditions, and whether any portion of the itinerary has been used.

Customers requesting cancellation for only certain passengers should clearly identify the passengers they wish to cancel.

Cancellation of one passenger may affect the remaining reservation depending on the airline's booking and ticketing rules.

25. THIRD-PARTY AND SUPPLIER TERMS

TrustFares may issue or service reservations using airlines, consolidators, ticketing suppliers, technology providers, and other travel-industry partners.

Reservations may therefore be subject to additional terms imposed by the applicable supplier.

Where supplier rules differ from general TrustFares procedures, the specific terms governing the reservation may apply.

Customers should review their ticket, itinerary, fare conditions, and confirmation documents carefully.

26. REFUND REVIEW AND CONFIRMATION

After receiving a cancellation or refund request, TrustFares may need to review the reservation before providing a final determination.

The review may include:

• Verifying the reservation;
• Reviewing the ticket and fare rules;
• Determining whether the ticket has been used;
• Checking applicable airline restrictions;
• Identifying applicable cancellation penalties;
• Determining whether an exception or waiver may apply;
• Obtaining airline or supplier authorization where required; and
• Calculating the applicable refund, credit, or other available remedy.

Only after this process can the final outcome be confirmed.

27. REFUND PROCESSING DOES NOT GUARANTEE A SPECIFIC POSTING DATE

Once a refund is approved and submitted, TrustFares may provide the customer with confirmation of the refund transaction where available.

The actual posting date may depend on third parties, including the airline, payment processor, card network, bank, or financial institution.

Accordingly, TrustFares cannot guarantee the exact date on which refunded funds will appear in a customer's account.

28. CUSTOMER RESPONSIBILITY

Customers are responsible for:

• Reviewing their itinerary and ticket conditions;
• Providing accurate contact information;
• Monitoring airline communications;
• Contacting TrustFares promptly when travel plans change;
• Submitting cancellation requests before applicable deadlines;
• Providing requested documentation;
• Reviewing refund or credit information provided to them; and
• Confirming that any reissued itinerary or travel credit is correct.

Failure to act within an applicable airline or ticketing deadline may affect the availability of a refund, credit, waiver, or other remedy.

29. TRUSTFARES' ROLE

TrustFares acts as a travel agency and facilitates airline reservations, ticketing, and related travel services.

While we make reasonable efforts to assist customers and communicate with airlines and suppliers, TrustFares does not operate, control, or manage the airlines or their flight operations.

Accordingly, TrustFares cannot guarantee that an airline will:

• Operate a flight as scheduled;
• Approve a refund;
• Approve a waiver;
• Provide compensation;
• Accept a particular rebooking request; or
• Process a refund within a particular timeframe.

Where applicable, TrustFares will assist customers in pursuing available options in accordance with the governing airline and supplier rules.

30. REQUESTING A CANCELLATION OR REFUND

To initiate a cancellation or refund request, contact TrustFares Customer Support:

Phone: +1-800-253-4117
Email: [email protected]

For time-sensitive cancellation requests, customers should contact us by telephone as soon as possible, particularly when the scheduled departure is approaching.

When submitting a request, please have your TrustFares booking number and airline confirmation number available.

31. ACKNOWLEDGMENT OF CANCELLATION REQUESTS

Receiving or acknowledging a cancellation request does not constitute confirmation that the reservation has been canceled or that a refund has been approved.

Customers should wait for confirmation from TrustFares before assuming that a cancellation, refund, travel credit, or other action has been completed.

Where applicable, TrustFares will provide confirmation once the requested action has been successfully processed or the airline has provided a final determination.

32. CHANGES TO THIS POLICY

TrustFares may update this Cancellation & Refund Policy from time to time to reflect changes in our services, airline and supplier procedures, technology, or applicable legal and regulatory requirements.

The version published on this website will be the most current version applicable to future requests, subject to any terms specifically governing an existing reservation.

Customers should review the policy periodically for updates.

33. IMPORTANT NOTICE

Because airline fares and ticket conditions can vary significantly, this policy is intended to explain TrustFares' general cancellation and refund procedures.

The specific fare rules, ticket conditions, airline policies, supplier terms, and applicable laws governing a particular reservation will determine the customer's actual cancellation, refund, credit, or other rights.

Nothing in this policy is intended to limit any rights or remedies that cannot lawfully be waived or restricted.

34. CONTACT TRUSTFARES

For assistance with a cancellation, refund, schedule change, or other reservation-related matter:

TrustFares Customer Support
Phone: +1-800-253-4117
Email: [email protected]

We encourage customers to contact us as early as possible whenever travel plans change so that available options can be reviewed before applicable airline deadlines expire.

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